Business relationship
Current use unconfirmed
Aircall with call routing, call flow editor, live monitoring, whispering and Analytics+ customers
Sales and customer happiness teams, integrated with Zoho CRM, replacing previous communications platforms
2023 is the stated year the company came to the provider, recorded as an unspecified event. The replaced platforms are not named. The customer itself sells outsourced call answering, so its own agents serve other organisations.
A source documents an implementation. Check its date and scope; ongoing use is separate.
Provider case study states that the virtual receptionist company moved onto the provider's platform for its sales and customer teams, using analytics to restructure teams and improve first-call resolution.
Current use not independently confirmed
A source may describe one project, facility, department or point in time. It does not automatically establish company-wide adoption or ongoing use. Source dates and project dates do not establish ongoing use.
Help us understand what is useful. Optional analytics measure profile views and interactions, using our own analytics and Google Analytics when enabled. Company reports do not identify visitors. Essential sign-in features work either way.
