Business relationship
Current use unconfirmed
Talkdesk Retail Experience Cloud with Autopilot and AI agents customers
Self-service across order tracking, subscription management and product guidance, with chat growing from under 10 per cent to over 20 per cent of interactions and monthly chat volume rising from about 1,000 to over 2,500
Agent count, any replaced system and all dates are absent from the page.
A source documents an implementation. Check its date and scope; ongoing use is separate.
Provider customer story states that the consumer health company expanded self-service and chat on the provider's retail and automation products, giving before and after figures for chat share and volume.
Current use not independently confirmed
A source may describe one project, facility, department or point in time. It does not automatically establish company-wide adoption or ongoing use. Source dates and project dates do not establish ongoing use.
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