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- Call Center SoftwareProvider
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Browse mapped relationships (12)
- Talkdesk provides to United Rentals · Talkdesk Copilot, Navigator, Quality Management and Customer Experience Automation · Contact-center routing, agent assistance and call-quality analysis; company branch totals are not a confirmed deployment count.
- Talkdesk provides to World Vision Canada · Talkdesk Customer Experience Automation, Copilot, Quality Management and Navigator · Supporter contact operations with real-time transcription and voice IVR integration
- Talkdesk provides to TowneBank · Talkdesk Financial Services Experience Cloud with Copilot and Interaction & Quality Analytics · Unified contact centre operations across loans, cards and online banking, handling 200 simultaneous calls during a system conversion
- Talkdesk provides to Arbella Insurance · Talkdesk Customer Experience Automation and Financial Services Experience Cloud for Insurance with Autopilot, Copilot and QM Assist · Omnichannel insurance contact-center operations with AI-assisted service and quality management. Overall employee and agency-partner numbers are not established platform seats.
- Talkdesk provides to Rocky Brands · Talkdesk Customer Experience Automation with AI chatbots and Retail Experience Cloud · Expansion from two to more than five omnichannel touchpoints including chat and SMS, with about 40 per cent of chat interactions automated
- Talkdesk provides to Merchants Bank · Talkdesk Financial Services Experience Cloud · An omnichannel contact centre across phone, chat, email, text and co-browsing, handling about half of all bank calls with 90 per cent answered within 20 seconds
- Talkdesk provides to Carey International · Talkdesk Customer Experience Automation, Copilot and Quality Management · Round-the-clock travel-service contact operations with agent assistance and quality management; global service coverage is not a count of deployed locations.
- Talkdesk provides to United Nations Federal Credit Union · Talkdesk Copilot, Interaction & Quality Analytics and Customer Experience Automation · Global member-service contact-center automation, call summaries and interaction analytics; membership totals describe the audience served, not platform seats.
- Talkdesk provides to Gant Travel · Talkdesk with automated routing, SMS deflection and proactive messaging · 100 to 150 agents across the United States, Guatemala and the Philippines handling phone and SMS, integrated with Salesforce, with centralised scheduling for a 24/7 workforce
- Talkdesk provides to Right Time Group of Companies · Talkdesk contact centre platform with Studio flows · More than 220 agents supporting a brand portfolio that grew from 16 to 27 brands across five Canadian provinces
- Talkdesk provides to WPA · Talkdesk Copilot, Studio and Quality Management · All communications streamlined onto a single secure platform, with improved self-service and faster agent onboarding
- Talkdesk provides to Humann · Talkdesk Retail Experience Cloud with Autopilot and AI agents · Self-service across order tracking, subscription management and product guidance, with chat growing from under 10 per cent to over 20 per cent of interactions and monthly chat volume rising from about 1,000 to over 2,500
Talkdesk Customer List
Customers documented in our sources; not a complete or necessarily current customer list.
- Arbella Insurance
- Carey International
- Gant Travel
- Humann
- Merchants Bank
- Right Time Group of Companies
- Rocky Brands
- TowneBank
View all customers (12)
Providers used by Talkdesk
| Customer | Provider | Product / service | Category | Evidence | Source |
|---|---|---|---|---|---|
| No relationships match these filters. | |||||
Talkdesk customers
Vendors & technology
Who does Talkdesk use?
No vendor relationships match these filters. This does not mean the organization has none.
Recorded customers
Who uses Talkdesk?
Talkdesk Customer Experience Automation, Copilot, Quality Management and Navigator
Talkdesk Financial Services Experience Cloud with Copilot and Interaction & Quality Analytics
Talkdesk Customer Experience Automation and Financial Services Experience Cloud for Insurance with Autopilot, Copilot and QM Assist
Talkdesk Customer Experience Automation with AI chatbots and Retail Experience Cloud
Talkdesk Financial Services Experience Cloud
Talkdesk Customer Experience Automation, Copilot and Quality Management
Talkdesk Copilot, Interaction & Quality Analytics and Customer Experience Automation
Talkdesk with automated routing, SMS deflection and proactive messaging
Talkdesk contact centre platform with Studio flows
Talkdesk Copilot, Studio and Quality Management
Talkdesk Retail Experience Cloud with Autopilot and AI agents
Products & services from Talkdesk
- Talkdesk contact centre platform with Studio flows customers
- Talkdesk Copilot, Interaction & Quality Analytics and Customer Experience Automation customers
- Talkdesk Copilot, Navigator, Quality Management and Customer Experience Automation customers
- Talkdesk Copilot, Studio and Quality Management customers
- Talkdesk Customer Experience Automation and Financial Services Experience Cloud for Insurance with Autopilot, Copilot and QM Assist customers
- Talkdesk Customer Experience Automation with AI chatbots and Retail Experience Cloud customers
- Talkdesk Customer Experience Automation, Copilot and Quality Management customers
- Talkdesk Customer Experience Automation, Copilot, Quality Management and Navigator customers
- Talkdesk Financial Services Experience Cloud customers
- Talkdesk Financial Services Experience Cloud with Copilot and Interaction & Quality Analytics customers
- Talkdesk Retail Experience Cloud with Autopilot and AI agents customers
- Talkdesk with automated routing, SMS deflection and proactive messaging customers