Business relationship
Current use unconfirmed
Dialpad Connect with AI transcription and real-time agent assistance customers
All inbound and outbound customer support calls, with the team distributed across Canada, the Philippines, Brazil and Mexico, replacing a phone system that dropped calls and had poor quality
The replaced system is not named and no years are printed on the page.
A source documents an implementation. Check its date and scope; ongoing use is separate.
Provider customer story states that the real estate website company replaced a poor-quality phone system with the provider's product and reports handling 37 per cent more calls without adding agents.
Current use not independently confirmed
A source may describe one project, facility, department or point in time. It does not automatically establish company-wide adoption or ongoing use. Source dates and project dates do not establish ongoing use.
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