Business relationship
Current use unconfirmed
A support team restructured so that all first-tier agents handle phone, chat, email and web tickets together, replacing Intercom's voice, chat and email platform
No implementation date assigned; the previously supplied 2025 metric year was not corroborated in the fetched text. The story describes a migration from Intercom voice support.
A source documents an implementation. Check its date and scope; ongoing use is separate.
Provider customer story states that the shop management software company replaced a named competing platform's voice, chat and email channels with the provider's products and moved to an omnichannel agent model, reporting improved quality scores.
Current use not independently confirmed
A source may describe one project, facility, department or point in time. It does not automatically establish company-wide adoption or ongoing use. Source dates and project dates do not establish ongoing use.
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