Business relationship
Current use unconfirmed
Automated call tagging for 80 customer service agents, replacing a manual tagging process
The page notes the product was formerly branded Capturi, so the offering label may need reconciling. Channels and dates are absent.
A source documents an implementation. Check its date and scope; ongoing use is separate.
Provider customer story states that the telecoms provider automated call tagging for its agents with the provider's conversational intelligence product, reporting time savings equivalent to 400 hours a month.
Current use not independently confirmed
A source may describe one project, facility, department or point in time. It does not automatically establish company-wide adoption or ongoing use. Source dates and project dates do not establish ongoing use.
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