Business relationship
Current use unconfirmed
Unified contact centre operations across loans, cards and online banking, handling 200 simultaneous calls during a system conversion
Agent count and any replaced system are absent; the only year printed is a founding year.
A source documents an implementation. Check its date and scope; ongoing use is separate.
Provider customer story states that the bank unified loan, card and online banking service on the provider's financial services products, reporting a reduction in average handle time and capacity to handle peak call volume during a conversion.
Current use not independently confirmed
A source may describe one project, facility, department or point in time. It does not automatically establish company-wide adoption or ongoing use. Source dates and project dates do not establish ongoing use.
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